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    Newsroom Update

    attune’s Digital Commerce Assessment delivers actionable insights after two weeks and optimizes retailers’ customer experience

Published Date: September 10, 2020

Fashion experts attune are offering an assessment to help retailers fine-tune their digital capabilities. After only two weeks, retailers will receive an analysis with high-impact recommendations on how to enhance their online shop, omnichannel services and customer journey. The extended six-week deep-dive includes the evaluation of the retailer’s middleware, backend and further retail operations.

The pandemic has proven that disruptions have many faces and that digital transformations are no longer optional. Following brick-and-mortar retail’s steady decline due to new technologies, online marketplaces and shifting consumer behaviour, the daily alerts of shuttered stores and bankruptcies show that the 2020 lockdown has pushed retailers that rely on shoppers visiting their physical stores even more to the brink.

In order to remain competitive – or at the very least stay afloat – during and post-COVID-19, retailers should never stop innovating, look for ways to incorporate their stores into the contemporary customer journey and close the gaps in their online service offering.

To help identify these gaps, evaluate the retailer’s pain points, deliver tangible solutions and accelerate the business’ digital capabilities, the attune Customer Experience Team have devised the Digital Commerce Assessment.

The result of the assessment is a retailer equipped with actionable insights to help advance their digital transformation and become a resilient, profitable and sustainable growth company.

The Digital Commerce Assessment was designed to support fashion and lifestyle companies looking for quick, cost-effective ways to optimise their digital capabilities and benefit from leveraging their potential.

The recommendations will include ways for the retailer to increase customer retention, integrate siloed processes and data, provide a better customer experience, boost conversion rates, and increase sales.

Retailers carrying out the Digital Commerce Assessment will profit from attune’s know-how and experience from over 14 years of delivering business-critical technology projects to global fashion companies.

Click here to learn more about how attune can help you achieve an enhanced customer experience and tangible results for your business while advancing your digital transformation.

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